Return and exchange
- The trial period of 14 days after receipt of the item(s) has not yet expired
- Item(s) is/are unworn (fitting is of course possible)
- Item(s) is/are undamaged
- Article(s) is/are provided with attached labels and/or stickers
- Item(s) is/are packed in original packaging with supplied warranty certificates and instructions for use
- Item(s) is/are provided with any gift items that you received with the order
If you are not satisfied with your purchase, you as a consumer are entitled to a cooling off period of 14 days to return the product without stating reasons, commencing on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and in its original packaging. We charge €5 for returning the order. We will credit the amount within 14 days of receiving the products.
However, if the products or the packaging are damaged or show signs of use, we reserve the right to charge costs.
Please reply to your order confirmation email for returns. This way we immediately have the necessary order information. We will then send you a return label that you can use to return the products.
How do I return the product?
You return your order with all accessories supplied and in its original condition and packaging. We therefore always advise you to carefully open the shipping box and original gasket, so that you can use it again to return the order.
If the damage is due to transport, we ask you to immediately take a photo of the unopened packaging and the damage. Notify us immediately by e-mail, then we can come to a solution together.
Please reply to your order confirmation email for returns. This way we have the necessary order information. We will then send you a return label that you can use to return the products.You can attach any photos with damage.
Would you like to buy another item?
That is possible, return your order as described above. You can then place a new order in the shop.