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#Crystalsbylina
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In the FAQ below you will find an answer to frequently asked questions.
Frequently Asked Questions
We operate a secure checkout at Crystals by Lina®. Every transaction is fully secured and meets Mollie’s strict security requirements. You can pay with most payment methods such as ideal, bancontact, credit card, paypal, … Choose your payment preference in the checkout.
Orders placed on weekdays before 1 pm will be processed the same day. Orders placed during the weekend or a public holiday will be processed the first working day thereafter. You will receive a confirmation by email from us when your order has been processed. For Belgium and the Netherlands, we ship your package for free from €30. Shipping to France, Germany and Luxembourg is free from €50. For other European countries, shipping is free from €125. Below this amount you pay a fixed shipping cost. You can consult the shipping rates here .
We work with various transport services for delivery. You usually receive your order 2-3 days ( BE and NL) after your parcel has been processed (depending on how busy the transport services are). For other countries it may take a little longer. As soon as we have handed over your package to the transport service, you can follow your package with track-and-trace. You will receive a code for this. Jewelry and small gemstone gifts are shipped with mailbox packages. So you don’t have to be home to receive your package.
We select our products with the greatest care and provide each item with several photos. That way you know exactly what you’re ordering. However, it may happen that you are not completely satisfied with your order. Maybe you ordered the wrong size or the jewel doesn’t fit as expected. No problem. You can return the item within 14 days of receipt. Read our return policy here.
Crystals by Lina® offers only 100% natural gemstones and crystals. We work with local artisans who craft the gemstones for us, including from India. Each piece of jewelry is handcrafted making each piece unique. Because gemstones and crystals are natural products, no two stones will be exactly alike, so slight variations in color and size are normal. Some gemstones are naturally cloudy or contain small inclusions. This is normal and does not detract from the quality of the gemstone.
Our jewelry is made of solid 925 sterling silver and is nickel-free. Allergic reactions are rare with solid silver, but not impossible. Sterling silver is a precious metal and will naturally discolor (turn black) over time. This is a normal process. We therefore recommend that you regularly polish your jewelry with a silver cloth and store it in our jewelry boxes or pouches. However, our jewelry will never turn green, which occurs when using lower quality materials such as brass.
The gold vermeil, gold plated and rhodium plated jewelry consists of 925 sterling silver coated with gold or rhodium. This jewelry retains its natural luster much longer and will not discolor. However, over time this layer will wear off after frequent wear. You are left with a piece of jewelry in solid silver.
Each product in our shop is carefully selected for quality. The product specifications state exactly what materials the jewelry is made of. In the unlikely event that there is a problem with the quality, please let us know!
Not sure of your size? Consult our size chart here.
Gemstones and gemstone jewelry should be stored and cleaned with care. This is because some gemstones are susceptible to damage from friction, water or sunlight. Therefore, you will receive our jewelry and gemstones in a jewelry box or pouch. That way you can store them safely.
5 tips to keep your gemstone jewelry beautiful for a long time:
- Store your jewelry in the dark in a dry place. Store your jewelry in a jewelry box or jewelry pouch away from sunlight and moisture. Make sure no friction is possible between the gemstones.Read more about how to keep gemstone jewelry beautiful here.
- Do not wear your jewelry in the shower/bathtub. Also, take off your jewelry when you go swimming or wash your hands.
- Avoid contact with chemical agents. Your jewelry can be tarnished if it comes into contact with all-purpose cleaner, chlorine or other cleaning agents.
- Use perfume before putting on your jewelry. Body lotion, sunscreen and other products can also tarnish your jewelry.
- Sports are best done without your jewelry. Both the acidity of your skin and sweat can damage your jewelry.
Want to read more about taking care of gemstones and jewelry?
Special and healing properties are attributed to precious stones and crystals. However, they are never a substitute for medication, medical care or action, but can have a supporting function. Therefore, always consult your therapist, doctor or medical specialist in the event of physical, mental or emotional complaints.
We at Crystals By Lina® want to be kind to nature and do our part to keep our planet livable. That way our children and grandchildren will have a nice and healthy place to grow up.
Therefore, we are committed to making as many sustainable and ecological choices as possible. This translates to our packaging, among other things.
Our gift tubes are manufactured in Europe and are made of FSC®-certified, recyclable paper. 100% plastic-free for environmentally friendly disposal in waste paper. Compostable and biodegradable. The stickers are biodegradable and made from cellulose, a component found naturally in plant fibers, and were coated with an eco-friendly adhesive. Our gift bags (EU) are made of organic cotton or linen and can be reused to store your gemstones. Our jewelry boxes (EU) are made of FSC®-certified, recyclable cardboard, making them 100% plastic-free for eco-friendly disposal as waste paper. For our printing, we choose 100% recycled paper and use QR codes so that we can reduce the amount of paper.
We recycle or reuse our waste to the maximum and our energy comes from solar panels and green power.
For our general terms and conditions, disclaimer and privacy statement, we refer you to our imprint.
