Customer service


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In the FAQ below you will find an answer to frequently asked questions.


Frequently Asked Questions

We operate a secure checkout at Crystals by Lina®. Every transaction is fully secured and meets Mollie’s strict security requirements. You can pay with most payment methods such as ideal, bancontact, credit card, paypal, … Choose your payment preference in the checkout.

Orders placed on weekdays before 1 pm will be processed the same day. Orders placed during the weekend or a public holiday will be processed the first working day thereafter. You will receive a confirmation by email from us when your order has been processed. For Belgium and the Netherlands, we ship your package for free from €30. Shipping to France, Germany and Luxembourg is free from €50. For other European countries, shipping is free from €125. Below this amount you pay a fixed shipping cost. You can consult the shipping rates here .

We work with various transport services for delivery. You will usually receive your order 2 to 3 days after your package has been processed (depending on how busy the transport services are). As soon as we have handed over your package to the transport service, you can follow your package with track-and-trace. You will receive a code for this. Jewelry and small gemstone gifts are shipped with mailbox packages. So no problem if you are not at home.

We select our products with the greatest care and provide each item with several photos. That way you know exactly what you’re ordering. However, it may happen that you are not completely satisfied with your order. Maybe you ordered the wrong size or the jewel doesn’t fit as expected. No problem. You can return the item within 14 days of receipt. Read our return policy here.

Crystals by Lina® sells only 100% natural gemstones and crystals. You will not find colored stones in our shop. Of our jewelry, we can guarantee that it is made with conflict-free gemstones. The product pages state exactly which stone it is, the quality and carat (weight of the stone). Gemstones and crystals are natural products. Due to the nature of gemstones, no stone will be the same, making each piece unique. Small variations in color and size are therefore normal.

All our jewelry is made from Solid Sterling Silver 925. Our gold vermeil and gold plated jewelry is made of 925 sterling silver coated with gold. Read more? All products in the shop are personally selected for quality. They are unique, handmade pieces, so be quick if you like something!

Not sure of your size? Consult our size chart here.

Gemstones and gemstone jewelry should be stored and cleaned with care. Some gemstones are very sensitive to damage from friction, water or sunlight. That is why you will receive our jewelry and precious stones in a nice bag. This way you can store them safely. Read more about how to keep gemstone jewelry beautiful here.

Special and healing properties are attributed to precious stones and crystals. However, they are never a substitute for medication, medical care or action, but can have a supporting function. Therefore, always consult your therapist, doctor or medical specialist in the event of physical, mental or emotional complaints.

We at Crystals By Lina® want to be kind to nature and do our part to keep our planet livable. This gives our children and grandchildren a nice and healthy place to grow up.

That is why we are committed to making as many sustainable and ecological choices as possible. This translates into our packaging, among other things. We choose packaging material that is 100% recycled and package our gift sets in Zero Tree boxes. These boxes are made from recycled cardboard. No new trees are cut for its production. The gift boxes are very sturdy and too pretty to throw away. Reuse them and give them a second life at home. We pack gifts and gemstones in sustainable cotton or linen bags. These bags are a better ecological choice than disposable packaging and can be used to store your jewelry or precious stones. For our printing we choose 100% recycled paper and we use digital print.

In our company we recycle or reuse our waste as much as possible and our energy comes partly from solar panels and green electricity.

For our general terms and conditions, disclaimer and privacy statement, we refer you to our imprint.

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