Imprint

TERMS AND CONDITIONS

COMPANY DETAILS

ARTICLE 1: GENERAL PROVISIONS

The general terms and conditions of sale define the contractual rights and obligations of all users and visitors (hereinafter referred to as “User” or “You”) of the website www.crystalsbylina.com (hereinafter referred to as “Site”) and the owner of that website being Kaat Helsloot, whose registered office is located at Boskant 6, 9790 Elsegem with the unique company number BE0755.514.390. The present Terms and Conditions govern any sale of products made on the Site, supersede any prior conditions and are the only ones applicable, subject to other legal provisions applicable. The User acknowledges that relationships with Crystals by Lina® are governed exclusively by these Terms and Conditions, with the exception of any terms and conditions that are available in advance on the Site. Crystals by Lina® reserves the right to amend the Terms and Conditions of Sale from time to time. The General Terms and Conditions of Sale applicable are the terms published on the date of purchase on the Site. Any order for a product offered on the Site, being an order, presupposes the prior consultation and the express acceptance by the user of the General Terms and Conditions, without this acceptance being subject to the condition of a written signature.

ARTICLE 2: PRICE

All sales prices stated on the Site always include VAT and taxes, but exclude delivery costs. Delivery costs are determined throughout the purchase process and communicated to the User. The final total cost is explicitly and clearly stated in Euro and at the end of the purchase process, before the User definitively validates his purchase. The price statement refers exclusively to the articles as they are described in writing. The accompanying photo is for decorative purposes and may contain elements that are not included in the price. Crystals by Lina® reserves the right to change certain prices, including delivery costs, at any time whatever the reason, however there is a commitment to effectively apply the published prices at the time of purchase by the User.

ARTICLE 3: OFFER

Each offer is only open to customers residing in the countries of the European Union. The articles are only intended for normal private use. Despite the fact that the Site has been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not current. If you have specific questions about, for example, size, color, availability, delivery time or delivery method, please contact our customer service in advance via info@crystalsbylina.com. Crystals by Lina® is, as to the accuracy, up-to-dateness, or completeness of the information offered, only held to a means commitment. Crystals by Lina® is in no case liable in case of material errors, typesetting or printing errors. The offer is always valid while supplies last and may be modified or withdrawn by Crystals by Lina® at any time. Crystals by Lina® is entitled – without giving reasons – to refuse orders, adjust delivery times, split deliveries, or attach other conditions to the delivery.

ARTICLE 4: ONLINE PURCHASES

Customers have the opportunity to purchase a number of items from the Crystals by Lina® assortment online. The purchase is made when the customer receives a confirmation email from info@crystalsbylina.com. The items are delivered to an address specified by the customer. The customer can choose between different payment methods: VISA, Mastercard, IDeal, Bancontact/Mistercash, paypall, … as indicated in the secure checkout.

ARTICLE 5: RETENTION OF TITLE

The delivered articles remain the exclusive property of Crystals by Lina® until the moment of full payment by the customer. However, the risk due to loss or damage is transferred to the customer from delivery. The customer undertakes to draw the attention of third parties to the retention of title of Crystals by Lina® if necessary, for example to any person who may come to seize items that have not yet been paid for in full.

ARTICLE 6: PENALTIES FOR NON-PAYMENT

Without prejudice to the exercise of other rights available to Crystals by Lina®, in the event of non-payment or late payment, the customer shall be liable, ipso jure and without formal notice, for interest at 10% per annum on the unpaid amount from the date of default. In addition, by operation of law and without notice, the customer owes a fixed compensation of 10% on the amount involved, with a minimum of 25 euros per invoice. Notwithstanding the foregoing, Crystals by Lina® reserves the right to take back items that have not been paid for (in full).

ARTICLE 7: COMPLAINTS

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately, under penalty of forfeiture of any right, to the customer service info@crystalsbylina.com.

ARTICLE 8: WARRANTY

Legal guarantee (for consumers only)
Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. Each item is subject to the legal warranty from the date of purchase by (if applicable delivery to) the first owner. Any commercial warranty does not affect these rights.
General
To invoke the warranty, the customer must be able to provide proof of purchase or invoice. The customer will contact customer service in advance at info@crystalsbylina.com, after which the customer must return the item to Crystals by Lina® at their expense.
The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, abnormal or incorrect use, use of the article contrary to the purpose for which it was designed, adjustments or changes to the item, heavy-handed use, poor maintenance or normal wear and tear. Nor does it apply to articles with a shorter life, or wear articles. The warranty is not transferable.

ARTICLE 9: WITHDRAWAL TERM

The consumer has the right to notify Crystals by Lina® that he renounces the purchase, without payment of any penalty and without giving any reason within 14 days from the day following the delivery of the product.
Customers who wish to make use of the right of renunciation must return the goods to Crystals by Lina at their expense within 14 days from the day following delivery. For returns, the customer first contacts customer service via info@crystalsbylina.com before returning the items. Items must be in their original packaging with the label and tags attached. More information about returns can be found in our return policy .

ARTICLE 10: VIA VALIDITY – NON-REQUEST

If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions. The failure at any time by Crystals by Lina® to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.

ARTICLE 11: CUSTOMER SERVICE

Crystals by Lina customer service can be reached by email at info@crystalsbylina.com.

ARTICLE 12: SHIPPING COSTS AND TIME

We only ship our products to customers within Europe. Deliveries in Belgium will take an average of 2 to 3 working days (depending on how busy the transport services are), international deliveries depend on the destination country. All shipments are traceable via track and trace. The shipping costs depend on the destination country and can be consulted in our shipping policy .

ARTICLE 13: GIFT VOUCHERS

A Crystals by Lina® digital gift certificate is valid for one year and can be used as store credit. The voucher can only be used for the purchase of physical items, not for the purchase of another gift card. If the amount of the purchases exceeds the value of the voucher, the difference will be paid by the customer according to the usual method of payment. If the amount of the purchases does not exceed the value of the voucher, the customer keeps the remaining amount for subsequent purchases. The voucher cannot be exchanged for money or another means of payment, even partially. A gift voucher purchased through Crystalsbylina.com can be printed or forwarded by email to oneself or another person.

ARTICLE 14: MODIFICATION OF CONDITIONS

These Terms are supplemented by other terms and conditions explicitly referenced. Crystals by Lina® may change these Terms at any time without further notice. Any purchase after the change constitutes acceptance by the customer of these new Terms.

ARTICLE 15: PROOF

The customer accepts that electronic communications and backup can serve as evidence.

ARTICLE 16: APPLICABLE LAW – COMPETENT COURT

Belgian law applies, with the exception of the provisions of private international law on applicable law and of the Rome I Regulation on contracts for the international sale of movable property. In the event of any disputes, only the courts of OUDENAARDE (Belgium) have jurisdiction.

ARTICLE 17: #crystalsbylina

By mentioning the hashtag #crystalsbylina on social media, the owner of the material gives Crystalsbylina permission to use the material for marketing and sales purposes, without the owner being entitled to any form of compensation.