Return conditions

• The trial period of 14 days from receipt of the item(s) has not yet expired
• Item(s) is/are unworn (trying on is of course possible)
• Item(s) is/are undamaged
• Item(s) have attached labels and/or stickers
• Item(s) is/are packed in original packaging with included warranty cards and instructions for use
• Item(s) include any gift items you received with the order

Should you not be satisfied with your purchase, as a consumer you are entitled to a cooling off period of 14 days to return the product without giving reasons, starting from the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and in its original packaging. For returning the order we charge €5. We will credit the amount ( – return fee ) within 14 days after receiving the products.

However, if the products or packaging are so damaged or show signs of use, we reserve the right to charge a fee.

Please reply to your confirmation email for returns. This way we have the necessary ordering information immediately. We will then send you a return label that you can use to return the products.

More information about returns? Read our return policy

We at Crystals By Lina® want to be kind to nature and do our part to keep our planet livable. That way our children and grandchildren will have a nice and healthy place to grow up.

Therefore, we are committed to making as many sustainable and ecological choices as possible. This translates to our packaging, among other things.

Our gift boxes are manufactured in Europe and are made of FSC®-certified, recyclable paper. 100% plastic-free for environmentally friendly disposal in waste paper. Compostable and biodegradable. The stickers are biodegradable and made from cellulose, a component found naturally in plant fibers and was coated with an eco-friendly adhesive. Our gift bags are made of organic cotton or linen and can be reused to store your gems. Like our bags, our jewelry boxes are made in Europe and are made of FSC®-certified, recyclable cardboard, making them 100% plastic-free for eco-friendly disposal as waste paper. For our printing, we choose 100% recycled paper and use QR codes so we can reduce the amount of paper.

We recycle or reuse our waste to the maximum and our energy comes from solar panels and green power.